Standees Theatres

Reviews about Standees Theatres

• 1 / 5

  By Eve McKiernan
  On Sunday, August 28, 2016 we purchased movie tickets online for an early show. When we arrived, the theatre had flooded. There were no employees of the theatre or the restaurant there, only the cleanup company. There was no sign out saying they were closed. There was nothing on the website about them being closed that day or later. We tried calling several times over the next 2 days, and left voicemails, asking how to get our money refunded. We sent an email through the website. After a few days I was able to reach someone who said they were a manager. He said that we could refund the money by coming in with the receipt/email and credit card used. I explained that due to a family emergency, I wouldn’t be able to get to that side of town anytime soon. He thought we could refund it over the phone, but would need the card. As I didn’t have the card with me at that time, I said I would call back. I called back a couple of days later, and was told I would need to come in, and they couldn’t do it over the phone, by “Leo”, who said he was the theatre manager. I explained that I couldn’t come in and why. I asked if I forwarded the email, could they refund it some other way, such as a check. I was told that it wasn’t his fault I couldn’t come in, and that was my only option. I asked to speak with his supervisor. He said he didn’t have one. I asked if he was the owner. He said he was not, Peter Brown was the owner. I asked if I could speak with the owner, his boss. He said he was the manager, and “his own boss.” I asked again to speak with the owner, and was told I couldn’t. I asked if there was anyone else there. He told me the only other person was Rob, the restaurant manager. I asked to speak with him. After some time, I was put on with “Rob”, who at least was less antagonistic. He explained there was no way to refund the credit card over the phone, but the owner would be in on Monday from 9-2. He said he would give Peter a message to call me. I called just before noon Monday. I spoke with “Martin”, who, after putting me on hold, said the owner was not there, and there was not any managers available. He offered to have them call me back, but didn’t ask for my phone number. Somehow I don’t think I’m going to get a call back. I’m contesting the credit card charges.
  
  Our friends who bought tickets for the same show and went in at the same time have also not been able to get a refund.
  
  We’ve gone to this theatre many times in the past, but won’t be going again.
  
   
  
  
  March 05, 2017
• 1 / 5

  By S Smith
  We were in the theater on Saturday, 1/7/2017. There was a fire alarm about 1 hour into our movie and we had to evacuate. It was 10 degrees outside and after standing around outside for about 10 minutes (while the sprinkler system continued to go off) one of the people working at the theatre said "just keep your ticket stubs for a refund."
  
  I took my stub back to the theater on Monday, 1/9/2017 and asked for a refund. The person working at the counter said I couldn't get a refund but that she could give me a "free" movie pass. Seriously? It's not a "free" movie since I didn't get to see the original movie. When I mentioned that I would prefer a refund, she said "well, you didn't bring it back the day of the movie." - I told her that they had closed their theatre for the night after the incident, then asked how I could "bring it back"? I also mentioned that it had been 10 degrees outside and how long did they expect us to stand outside and wait while they cleaned up the water? She then said "you didn't call the number on the board." - at that point I asked to speak to a Manager.
  
  She found the manager (at least I think he's the manager of the theatre and the restaurant C. Frogs as I've seen him in the restaurant a few times). He said he'd need to figure out how to open the cash drawer in order to give me a refund. Then he called another worker who easily opened the cash drawer. I finally received my refund. But only after the original worker complained that her drawer would be short.
  
  This is completely unacceptable customer service. I understand that false alarms can happen, and I'm glad there wasn't an actual fire. However, management definitely needs to give training on customer service. I appreciate the cleanliness of the theater and the close proximity to my house. However, the slight sewer smell and poor, poor customer service make AMC a better option for me.
  December 28, 2016
• 5 / 5

  By Delroy Payne
  Excellent place for a date, or to take the one you love. Dinner is always great at C. Frogs. (Ask for the bacon wrapped meatballs). The movie theaters are state of the art!
  October 26, 2016
• 5 / 5

  By Joshua Emery
  Super fun for a date. My wife and I go sometimes because it's smaller and feels more intimate. It's a good experience.
  September 18, 2016